The premise is that you believe what the man on the phone promises, even though you know that the printed information says something different. So no -- the promised PowerBook didn't arrive yesterday, although the man on the phone said it would. The printed confirmation stated the 15th, and this is almost certainly closer to being accurate. The shipping email said it had been sent on the 5th, and one does wonder how long it takes to get a box to Scotland from Ireland... However, it's not here and the payment has not been deducted from my bank account, although I do have a receipt.